An Independent Research Study on Siebel, Oracle and SAP

Peter Kitson

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Introduction

Oracle just announced to acquir Siebel. Technically speaking, this will make Oracle the number one CRM vendor in the world, even though the official legitimation has to wait until early 2006. There is however, another saying that SQP is catching up fast that she will likely replace Siebel as teh CRM leader one day or the other. Would Siebel + Oracle > SAP in CRM in the coming years? We don\'t know yet. But it makes sense to havfe an individual review on each of them to see how they are doing so far and listen to what 443 survey respondants have talked about their image and product.

In this document, we are going to give Siebel, Oracle and SAP a comparative review including Global Perspective by world-class CRM expert, Mr. Paul Greenberg, author of the best selling "CRM at the Speed of Light" and Executive VP of CRM Association US, China Prespective by GCCRM Research Team and Survey Perspective derived from 443 valid responses collected via online and offline survey by GCCRM. Readers could have a better grasp of where does each of the three vendors stand in the market and insights could be there on how they are going to play in the future battlefield.